How Rainbet Handles Privacy for New Zealand Accounts

Privacy Commitments Within Rainbet

At Rainbet, we are committed to handling personal data in a careful, transparent and proportionate way. We collect and use information only where it is relevant to account operation, service delivery, security, compliance, communication or other legitimate business needs connected with Rainbet services.

For users in New Zealand, privacy handling may depend on the services used, account activity, verification requirements and applicable rules in the relevant market. We aim to keep privacy information understandable while maintaining the level of detail needed for a formal policy.

By creating an account, contacting us or using Rainbet services, users may provide personal data directly or allow certain technical information to be collected through normal service use.

Personal Data Rainbet May Collect

Rainbet may collect account-related information such as name, date of birth, email address, username, contact details, account preferences and information submitted during registration or account updates. Where relevant to account use, we may also process payment-related details, transaction records, bonus or activity history, support messages and communication preferences.

Verification-related information may be requested where required or appropriate. This can include identity details, documents, address information or other materials used to confirm account ownership, age, eligibility, fraud prevention or compliance requirements.

We may also collect technical and usage information. This can include IP address, device type, browser details, operating system, login records, session activity, approximate location data, cookies, diagnostic information and other data generated when users interact with Rainbet services.

Account Use, Verification and Safety Processing

We use personal data to create, manage and maintain user accounts. This includes enabling access, confirming account details, processing transactions, responding to support requests, recording preferences and keeping account activity properly documented.

Rainbet may also use information for identity checks, age verification, fraud prevention, responsible gambling controls, security monitoring and investigation of suspicious or restricted activity. These processes help protect accounts, support fair service use and meet applicable legal or operational requirements.

Where required by applicable law or account circumstances, Rainbet may review activity records, verification materials, payment information or communication history. The scope of this processing may vary depending on location, service use and the nature of the account request.

How Rainbet Uses Service and Communication Data

Rainbet may use personal data to provide account-related notices, respond to questions, resolve technical issues, process complaints, confirm changes and communicate about service matters. If users contact us, we may keep a record of the message and related account details so the matter can be handled accurately.

Marketing communication may be sent where permitted and where relevant preferences allow it. Users may be able to adjust communication choices, unsubscribe from certain messages or contact support for assistance with marketing preferences. Service, security or account-related messages may still be sent where they are necessary for account administration.

We may also use aggregated or limited data to understand service performance, detect errors, improve reliability and maintain internal reporting. Where possible, this type of use is handled in a way that reduces direct identification of individual users.

Disclosure and Service Providers Used by Rainbet

Rainbet may share personal data with trusted service providers that help us operate the service. These may include payment processors, identity verification providers, fraud prevention services, technical hosting partners, customer support tools, analytics providers, communication platforms and professional advisers.

Information may also be disclosed where permitted or required by applicable law, regulation, legal process, compliance request, dispute resolution, fraud investigation or protection of rights and safety. We do not sell personal data as a standalone product.

Some processing may involve Rainbet group entities, operational partners or providers located outside the user’s country. Where international handling is involved, we take appropriate steps to manage the transfer, storage and use of personal data in line with applicable requirements and operational safeguards.

Cookies, Device Signals and Rainbet Analytics

Rainbet may use cookies and similar technologies to support login sessions, remember preferences, maintain security, analyse service performance and improve technical reliability. Some cookies may be necessary for the service to function correctly, while others may support analytics, measurement or communication settings.

Device and browser data may help us recognise repeated visits, detect unusual access patterns, protect accounts and troubleshoot technical issues. These signals may also be used to prevent abuse, unauthorised access or activity that conflicts with Rainbet terms.

Users may be able to manage cookies through browser settings or device controls. Blocking some technologies may affect how certain parts of the service operate.

Storage, Retention and Protection Measures at Rainbet

Rainbet retains personal data for as long as reasonably necessary for the purposes described in this policy. Specific retention periods may depend on account status, legal requirements, dispute handling, compliance obligations, transaction records, responsible gambling records, fraud prevention needs and operational requirements.

We take appropriate technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, encryption where appropriate, internal procedures and review of security practices.

No digital service can guarantee absolute protection against every risk. Users also have a role in keeping accounts secure by using strong passwords, protecting login details, signing out on shared devices and contacting us promptly if suspicious activity is noticed.

Privacy Choices for New Zealand Users

Users in New Zealand may be able to request access to personal data, ask for corrections, update account information, object to certain processing, withdraw marketing preferences or request further information about how their data is handled, depending on applicable law and account circumstances.

Some requests may require identity confirmation before we can respond. This helps protect account privacy and prevents information from being disclosed to someone who is not authorised to receive it.

Certain data may need to be retained even after a request is made. For example, Rainbet may keep information where required for legal, regulatory, fraud prevention, security, responsible gambling, dispute resolution or record-keeping reasons.

Underage Use and Privacy Contact Requests

Rainbet services are not intended for anyone under the legal age required in their location. We do not knowingly permit underage account use. If information suggests that an account may involve an underage person or unauthorised use, Rainbet may restrict access, request verification or take other appropriate steps.

Privacy questions, correction requests, access requests or concerns about personal data handling should be directed through the available Rainbet contact route. If you contact us about privacy matters, we may ask for details needed to identify the account, understand the request and respond appropriately.

We may update this Privacy Policy from time to time to reflect service changes, operational requirements or applicable rules. The current version applies when it is published through Rainbet’s official channels.