Rainbet Account Terms and Service Rules for New Zealand

Where These Rainbet Terms Apply

By using Rainbet, creating an account, accessing services or taking part in any activity made available through Rainbet, you agree to follow these Terms and any additional rules that apply to specific products, promotions, transactions or account functions.

These Terms apply to all users who access Rainbet from New Zealand, subject to applicable law, account availability and any market-specific restrictions that may apply. If you do not agree with these Terms, you must not use Rainbet services or continue account activity.

Additional terms may apply to certain games, rewards, promotions, payment methods or responsible gambling settings. Where separate rules are provided for a specific activity, those rules form part of the agreement between you and Rainbet.

Access, Age and Location Requirements

Rainbet services are intended only for users who meet the legal age requirement that applies in their location. You must not register, access or use Rainbet if you are underage, acting on behalf of an underage person or using an account that does not belong to you.

You are responsible for ensuring that access to Rainbet is lawful from your location. Availability of services may vary depending on territory, product, technical access, account status or applicable restrictions. We may restrict access where use is not permitted or where we are required to do so.

Rainbet may request information to confirm age, identity, location or eligibility. If you do not provide requested information, or if the information provided is inaccurate or incomplete, your account may be limited, suspended or closed.

Creating and Maintaining a Rainbet Account

Each account must be registered with accurate, current and personal information. You must keep your account details updated and protect your login credentials from unauthorised use. You are responsible for activity carried out through your account unless the activity is shown to result from a fault or unauthorised access not caused by your failure to protect account details.

Only one account may be permitted per user unless Rainbet expressly allows otherwise. Duplicate, shared, transferred, false or misleading accounts may be restricted or closed. We may also take action where accounts appear to be linked for the purpose of avoiding rules, abusing promotions or masking prohibited activity.

You must not sell, transfer, lend or assign your account to another person. Account access is personal to the registered user and may not be used for commercial, automated or third-party purposes without permission.

Verification, Account Checks and Compliance

Rainbet may carry out verification checks before, during or after account activity. These checks may relate to identity, age, address, payment ownership, source of funds, account security, fraud prevention, responsible gambling, regulatory requirements or other compliance-related matters.

You may be asked to provide documents, information or explanations relevant to your account activity. Verification requests must be answered truthfully and within any reasonable timeframe provided. Failure to complete checks may affect deposits, withdrawals, account access, rewards, promotions or continued use of services.

We may review account records, transaction history, login data, gameplay activity and communication records where relevant to compliance, security or dispute handling. These reviews may result in temporary restrictions while a matter is being assessed.

Payments, Withdrawals and Transaction Records

Deposits and withdrawals must be made using payment methods accepted by Rainbet and, where required, held in the name of the registered account holder. Specific payment options, limits, fees or processing times may vary depending on the method, account status, verification requirements and applicable rules.

Rainbet may delay, refuse or reverse a transaction where required by law, where verification is incomplete, where payment ownership cannot be confirmed, where suspicious activity is detected or where the transaction conflicts with these Terms.

Withdrawals may be subject to account checks before funds are released. Processing times may depend on the payment method, security review, compliance checks and third-party provider handling. Rainbet is not responsible for delays caused by banks, payment processors or external service providers outside our control.

Wagering Records, Game Outcomes and Service Interruptions

All wagers, game rounds and account activity are recorded through Rainbet systems and relevant service records. In the event of a discrepancy, the records maintained by Rainbet or the relevant game provider may be used to determine the outcome, subject to applicable law and review procedures.

Games may be affected by technical interruptions, connection errors, display issues, provider faults or other service disruptions. Where a malfunction occurs, affected wagers or outcomes may be voided, corrected or settled according to the applicable game rules and provider records.

You must not exploit technical errors, display faults, delayed updates or system weaknesses. If you notice an error, you should stop using the affected function and contact Rainbet. Any gains connected with misuse of an error may be withheld or reversed where permitted.

Promotions, Rewards and Offer Conditions at Rainbet

Promotions, rewards, bonus funds, free play, cashback, loyalty activity or similar offers may be governed by separate conditions. These conditions may include eligibility rules, wagering requirements, time limits, excluded games, withdrawal restrictions, maximum reward values or other limitations.

Rainbet may amend, suspend or withdraw an offer where permitted, including where there is suspected abuse, technical error, incorrect publication, duplicate account use, collusion or activity that conflicts with the intended operation of the offer.

Promotional rules take priority for the specific offer to which they apply. If there is a conflict between general Terms and offer-specific conditions, the offer-specific conditions may apply to that offer unless stated otherwise.

Conduct That Rainbet Does Not Permit

You must use Rainbet lawfully, honestly and in accordance with these Terms. Prohibited conduct includes fraud, identity misuse, payment abuse, chargeback manipulation, collusion, account sharing, bonus abuse, automated activity, use of bots, interference with systems, attempts to bypass restrictions and any activity intended to gain an unfair or unauthorised advantage.

You must not use Rainbet for money laundering, unlawful transactions, abusive communication, harassment, technical attacks, unauthorised data access or any activity that may harm Rainbet, other users, service providers or the integrity of the services.

If prohibited conduct is suspected, Rainbet may investigate the account and take appropriate action. This may include restricting access, cancelling wagers, withholding rewards, voiding affected activity, requesting verification, reporting activity where required or closing the account.

Account Restrictions, Closure and Safer Gambling Controls

Rainbet may restrict, suspend or close an account where required by applicable law, where these Terms are breached, where verification is not completed, where account activity raises security or compliance concerns, or where continued access may create risk to the user, Rainbet or others.

Users may also request account closure or ask about available responsible gambling controls. Depending on account availability and regional settings, options may include limits, cooling-off periods, self-exclusion or other controls intended to help manage gambling activity.

If an account is closed or restricted, outstanding balances may be handled according to these Terms, applicable law, verification status and any unresolved account matters. Funds linked to fraud, prohibited activity, chargebacks, bonus abuse or disputed transactions may be withheld or adjusted where permitted.

Complaints, Disputes and Communication Records

If you have a complaint or dispute about account activity, transactions, game outcomes or service handling, you should contact Rainbet through the available support route and provide the details needed to review the matter. We may request account information, timestamps, transaction references, screenshots or other relevant records.

Rainbet will assess complaints using account records, provider data, transaction logs, communication history and any information supplied by the user. Some matters may require review by third-party providers, payment partners or compliance teams before a response can be finalised.

You agree that communication with Rainbet must remain accurate and respectful. False claims, abusive messages, threats, repeated misuse of complaint channels or attempts to pressure staff outside proper procedures may result in account restrictions.

Rainbet Content, Intellectual Property and Website Use

All Rainbet website content, branding, design elements, text, graphics, interfaces, software, logos and related materials are protected by intellectual property rights owned by Rainbet or its licensors. Use of the website does not transfer ownership of any content or technology to you.

You may access Rainbet services for personal, lawful and non-commercial use only. You must not copy, scrape, reproduce, modify, distribute, reverse engineer, interfere with or commercially exploit any part of the website or services without permission.

Links, references or third-party tools connected with Rainbet may be provided for operational reasons. Rainbet is not responsible for third-party content, systems, availability or policies except where required by applicable law.

Changes, Interpretation and Applicable Requirements

Rainbet may update these Terms from time to time to reflect service changes, operational needs, legal requirements, security matters, product updates or other relevant circumstances. The updated version applies once published or otherwise communicated through the appropriate Rainbet channel.

If any part of these Terms is found to be invalid, unenforceable or restricted by applicable law, the remaining provisions continue to apply as far as permitted. Failure by Rainbet to enforce a provision immediately does not mean that the provision is waived.

These Terms are interpreted together with any product rules, promotion terms, privacy notices, responsible gambling controls and account-specific conditions that apply to your use of Rainbet. Subject to applicable law, Rainbet may assign, transfer or manage its rights and obligations where required for business, operational or legal reasons.